Our products are all final sales once shipped from our facility. If there is an issue regarding missing album contents with your order, you must contact us within 7 days of delivery.

Due to common occurrences of false reports, requesting replacements for missing contents has changed. Before requesting to the manufacturer, evidence must be provided that the item was not located from the very beginning. The evidence required must be an unboxing video showcasing all items received were unopened and sealed in the original packaging.

Replacement processes may take a week to 4 weeks.

If your items have been open and no evidence is available, we may still request a replacement but it is not guaranteed one will be provided.

If you have any further questions please feel free to contact us.
Please be advised for immediate assistance please call us directly via phone call to assist you quickly as we are limited staff in emailing.
Phone Assistance Hours
Monday through Sunday from 11:30am – 7:00pm (Pacific Time Zone)

Welcome to KPOP USA! At this time, we are experiencing a little delay processing orders due to limited staff because of the ongoing COVID-19 pandemic. We are processing orders as quickly as possible. We sincerely apologize for the inconveince but we greatly appreciate your patience.
Please give our customer service team a call at 702 476 1990 for immediate assistance!